POLICIES & PROCEDURES

FedEx Express cannot ship to P.O. Box addresses. If these orders are not updated to a residential address within 1 Business Day, the order will be shipped USPS Priority Mail.

RETURNS  

STANDARD 60-DAY MONEY BACK GUARANTEE 

To return or exchange product for any reason, please send us back the package(s). Please write "RMA" and the Order Number on the outside of your package and send within 60 days of your receipt. 

If you are sending more than 1 box, please be sure to write the "RMA -Order Number" on each box.

Please send all products you wish to return / refund to:

You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued. Returns must be received at our corporate office within 60 days of the date the original package was received by the customer. Returns received past the 60 day window will be rejected unless prior approval for credit has been obtained.

We recommend using a traceable shipping method when returning any Purium product. Purium Health Products is not responsible for lost or damaged items. If returning products by U.S. mail, please use registered, certified, or return receipt mail.

It takes approximately 2 – 3 weeks for returns to be processed. We cannot refund a credit card other than the one used on the original order. Please let us know up front whether the credit card used on the order is still valid. If your credit card is no longer valid, your refund will come to you in the form of a check from Purium Health Products. At the time that your credit card is refunded or a check is sent out, you will receive an email confirmation from the Returns Department.

Rewards Points Are Non-Refundable

We do not refund Rewards Points when a Customer or Brand Partner returns their product(s) that were purchased using their Rewards Points. While Customers and Brand Partners are able to accrue their Rewards Points and redeem when they want, the Rewards Points do expire after 3 months of no activity (earning or redeeming points). 

Refunds  

*Purium reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy. Purium reserves the right to charge a 20% re-stocking fee for products. The guarantee applies only towards products. There is no guarantee on Enrollment Packs or business tools. All refunds are handled at the discretion of Purium Health Products' management. Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information.

DISCLAIMERS

All testimonials appearing on this website represent the individual views and positions of their authors and not necessarily the views and positions of Purium Health Products. Consumers should not construe any information herein as medical advice or as a substitute for discussions with a prescribing practitioner or other qualified medical professional. These statements have not been evaluated by the U.S. Food and Drug Administration (FDA). The recommended use of Purium Health Products is not intended to diagnose, treat, cure or prevent any disease or medical condition. Always consult with a professional medical practitioner before taking any dietary supplement, especially if pregnant, nursing, taking prescription medications or under a doctor’s medical care.

Income Disclaimer

Any representation or guarantee of earnings would be misleading. As with any business, your results may vary and will be based on your individual capacity, business experience, expertise, level of desire and amount of hours you put into your Purium business activities. Please check the Purium Compensation Plan for Average Earnings per Rank.

Authorized Retailer Terms and Conditions