Expect Shipping Delays

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COVID-19 Update & Mission

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Shipping delays

5-14 days

SAVE $50

on your first order

Learn More

Earn 500 Pts

First 2 Orders = Bonus points

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$10 DEDUCTION

off shipping for buying $250 or more

Learn More

Expect Shipping Delays

See Details

COVID-19 Update & Mission

Read now

Shipping delays

5-14 days

SAVE $50

on your first order

Learn More

Earn 500 Pts

First 2 Orders = Bonus points

Learn More

$10 DEDUCTION

off shipping for buying $250 or more

Learn More
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to start getting points!
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CUSTOMER CARE

Monday - Friday

7:00 AM - 6:00 PM PT  

 

We are experiencing a heavy volume of inquiries

and thank you for your patience.

 

Please submit 1 Web Form or Phone Call per issue and

share as many details as possible for the quickest resolution.

Submit via Phone

888-PHP-ORDER (888-747-6733)

Submit Your Issue via Web Form

bit.ly/PuriumCustomerCare

QUICK SUPPORT

Placing an Order

Customers - go to ishoppurium.com and login to your account. Use the “Reset Password” function to havea password link sent to you. Your email address is your user name.

 

Brand Partners - you may also place an order in your back office at https://backoffice.mypurium.com under the shop tab. If you have forgotten your user name or password, it can be emailed to you and / or reset by using the links.

Edit or Cancel an Existing Order

If you need to modify your order, sign in at ishoppurium.com and go to the "My Account" tab to display order history.

The EDIT option becomes available approximately 20 minutes after completing your order. Act quickly as it goes away once the order begins processing.

Track Your Order

Log into ishoppurium.com. The “My Account” tab displays order history. Click on the order number to display tracking #. Your tracking number will be emailed to you once your order has been shipped.

 

FEDEX DELIVERY MANAGER APP

Most of Purium’s orders are sent via FedEx. Download their Delivery Manager App to use these great features:

  • Get tracking updates (via text message)
  • Request package be held at “hold facility”
  • Request a special delivery time (for a fee)
  • Add delivery notes
  • Set vacation time for all deliveries
  • Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
  • Use the FedEx “Virtual Assistant” and Customer Chat

Return an Item or Order

Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include details any specific details inside package.

Refunds are processed only after returns are received. Funds are typically returned approximately 2 weeks after receipt of return package. 

 

Purium Returns

2610 Homestead Place

Rancho Dominguez, CA 90220

Creating, Editing or Canceling Smart Orders

Customers - go to ishoppurium.com and login to your account. Click on the Smart Order tab to modify. Use the “Reset Password” function to have a password link sent to you. Your email address is your user name.

 

Brand Partners - Please create, edit or cancel your Smart Order at https://backoffice.mypurium.com under the “Smart Order” tab.

Enrolling or Upgrading to Brand Partner

To Enroll as a Brand Partner - If you are new to Purium (not in our system), please enroll at puriumenrollment.com

 

To Upgrade from a Customer to a Brand Partner - Login at ishoppurium.com and chose the upgrade button.

For extra support, watch the Training Video: vimeo.com/423372389

Redeem Rewards Points

This Training Guide explains how you can easily redeem your Rewards Points:

https://www.canva.com/design/DADqqYG5R5Y/view

 

We also have a video to explain the Rewards Points program and path:

https://vimeo.com/showcase/7281024/video/436500093

 

If there is an issue, please fill out the Web Form:

https://bit.ly/PuriumCustomerCare, choose Issue “5 -Commissions, Promos & Business Questions” and include as much info as possible in “Issue Details” for agents to resolve quickly.

Will Call Details & Instructions (please wear a mask!) 

Ready for pickup anytime Monday - Friday 8:00 am - 5:30 pm! Masks required at pickup as per Los Angeles County Health Department. 

 

Note: Will Call Order must be picked up within 10 days of receiving email. If not, the order will be cancelled and refunded.

 

Will Call Hours

Monday - Friday

8am - 5:30pm PT

 

Will Call Address:

2610 Homestead Place

Rancho Dominguez, CA 90220

Ring the doorbell near the Will Call sign & show your ID. Park in visitor parking and ring the doorbell near the Will Call sign. 

 

Customer who purchased the order must show ID and be physically present to pick-up and, unless other arrangements have been previously made through customer care.

 https://bit.ly/PuriumCustomerCare.

DREAMS Phone App Support

Telephone: 1 (800) 794-8158

Email: support@mysecureoffice.com

DO YOU HAVE A PRODUCT QUESTION?

The Purium blog contains tons of product information at your fingertips.

Use the search bar to find blogs by product name or topics.

Ask Purium Survey

 

Do you have a special Purium question that has not been answered?

Ask one of our experts! Please only submit 1 question at a time, so we

can make sure it gets to the specialized expert!

Facebook Support Group

 

Use the search bar in our Support group to see how the Purium community has

experienced your concern. Use #AskDave when posting questions on the page so our

Co-Owner Dave Sandoval can answer every Tuesday and Friday at 5 pm PT.

CUSTOMER CARE

Monday - Friday

7:00 AM - 6:00 PM PT  

 

We are experiencing a heavy volume of inquiries

and thank you for your patience.

 

Please submit 1 Web Form or Phone Call per issue and

share as many details as possible for the quickest resolution.

Submit via Phone

888-PHP-ORDER

(888-747-6733)

Submit Your Issue via Web Form bit.ly/PuriumCustomerCare

QUICK SUPPORT

Placing an Order

Customers - go to ishoppurium.com and login to your account. Use the “Reset Password” function to havea password link sent to you. Your email address is your user name.

 

Brand Partners - you may also place an order in your back office at https://backoffice.mypurium.com under the shop tab. If you have forgotten your user name or password, it can be emailed to you and / or reset by using the links.

Edit or Cancel an Existing Order

If you need to modify your order, sign in at ishoppurium.com and go to the "My Account" tab to display order history.

The EDIT option becomes available approximately 20 minutes after completing your order. Act quickly as it goes away once the order begins processing.

Track Your Order

Log into ishoppurium.com. The “My Account” tab displays order history. Click on the order number to display tracking #. Your tracking number will be emailed to you once your order has been shipped.

 

FEDEX DELIVERY MANAGER APP

Most of Purium’s orders are sent via FedEx. Download their Delivery Manager App to use these great features:

  • Get tracking updates (via text message)
  • Request package be held at “hold facility”
  • Request a special delivery time (for a fee)
  • Add delivery notes
  • Set vacation time for all deliveries
  • Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
  • Use the FedEx “Virtual Assistant” and Customer Chat

Return an Item or Order

Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include details any specific details inside package.

Refunds are processed only after returns are received. Funds are typically returned approximately 2 weeks after receipt of return package. 

 

Purium Returns

2610 Homestead Place

Rancho Dominguez, CA 90220

Creating, Editing or Canceling Smart Orders

Customers - go to ishoppurium.com and login to your account. Click on the Smart Order tab to modify. Use the “Reset Password” function to have a password link sent to you. Your email address is your user name.

 

Brand Partners - Please create, edit or cancel your Smart Order at https://backoffice.mypurium.com under the “Smart Order” tab.

Enrolling or Upgrading to Brand Partner

To Enroll as a Brand Partner - If you are new to Purium (not in our system), please enroll at puriumenrollment.com

 

To Upgrade from a Customer to a Brand Partner - Login at ishoppurium.com and chose the upgrade button.

For extra support, watch the Training Video: vimeo.com/423372389

Redeem Rewards Points

This Training Guide explains how you can easily redeem your Rewards Points:

https://www.canva.com/design/DADqqYG5R5Y/view

 

We also have a video to explain the Rewards Points program and path:

https://vimeo.com/showcase/7281024/video/436500093

 

If there is an issue, please fill out the Web Form:

https://bit.ly/PuriumCustomerCare, choose Issue “5 -Commissions, Promos & Business Questions” and include as much info as possible in “Issue Details” for agents to resolve quickly.

Will Call Details & Instructions (please wear a mask!) 

Ready for pickup anytime Monday - Friday 8:00 am - 5:30 pm! Masks required at pickup as per Los Angeles County Health Department. 

 

Note: Will Call Order must be picked up within 10 days of receiving email. If not, the order will be cancelled and refunded.

 

Will Call Hours

Monday - Friday

8am - 5:30pm PT

 

Will Call Address:

2610 Homestead Place

Rancho Dominguez, CA 90220

Ring the doorbell near the Will Call sign & show your ID. Park in visitor parking and ring the doorbell near the Will Call sign. 

 

Customer who purchased the order must show ID and be physically present to pick-up and, unless other arrangements have been previously made through customer care.

 https://bit.ly/PuriumCustomerCare.

DREAMS Phone App Support

Telephone: 1 (800) 794-8158

Email: support@mysecureoffice.com

DO YOU HAVE A PRODUCT QUESTION?

The Purium blog contains tons of product information at your fingertips. Use the search bar to find blogs by product name or topics.

Ask Purium Survey

Do you have a special Purium question that has not been answered? Ask one of our experts! Please only submit 1 question at a time, so we can make sure it gets to the specialized expert!

Facebook Support Group

Use the search bar in our Support group to see how the Purium community has experienced your concern. Use #AskDave when posting questions on the page so our Co-Owner Dave Sandoval can answer every Tuesday and Friday

at 5 pm PT.