Monday - Friday
7:00 AM - 5:00 PM PT
We are experiencing a heavy volume of inquiries
and thank you for your patience.
Please submit 1 Web Form or Phone Call per issue and
share as many details as possible for the quickest resolution.
CUSTOMER CARE
SUPPORT FORMS
Missing or Damaged Products
We take great pride in our work and sometimes mistakes happen.
Purium is committed to make it right.
Account Maintenance
Do you have questions about your order, Smart Order, or account?
Use our Customer Care form for account maintenance, such as editing,
cancelling orders, and upgrading.
Ask Purium
Do you have a specific question about Purium?
Please ask 1 question at a time, so we can make sure it gets to an expert.
Special Attachments
Do you have documentation to submit to Purium? Upload (max of 2) for tax
ID, name change, business formation documents, etc., using the above form.
Compliance Coaching
Is someone you know out of compliance with Purium's Policies & Procedures? Let us know and we can help.
QUICK SUPPORT
Placing an Order
Customers - go to ishoppurium.com and login to your account. Use the “Reset Password” function to havea password link sent to you. Your email address is your user name.
Brand Partners - you may also place an order in your back office at https://backoffice.mypurium.com under the shop tab. If you have forgotten your user name or password, it can be emailed to you and / or reset by using the links.
Edit or Cancel an Existing Order
If you need to modify your order, sign in at ishoppurium.com and go to the "My Account" tab to display order history.
The EDIT option becomes available approximately 20 minutes after completing your order. Act quickly as it goes away once the order begins processing.
Track Your Order
US Orders
Log into ishoppurium.com. The “My Account” tab displays order history. Click on the order number to display tracking #. Your tracking number will be emailed to you once your order has been shipped.
FEDEX DELIVERY MANAGER APP
Most of Purium’s orders are sent via FedEx. Download their Delivery Manager App to use these great features:
- Get tracking updates (via text message)
- Request package be held at “hold facility”
- Request a special delivery time (for a fee)
- Add delivery notes
- Set vacation time for all deliveries
- Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
- Use the FedEx “Virtual Assistant” and Customer Chat
Canada Orders
The only way track orders shipped to Canada is by checking your email for updates.
Return an Item or Order
Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include any specific details inside package.
Refunds are processed only after returns are received. Funds are typically returned approximately 2-3 weeks after receipt of return package.
US Returns
2610 Homestead Place
Rancho Dominguez, CA 90220
Canada Returns
130 - 1959 152nd Street
STE 512
Surrey, BC V4A 0C4
Creating, Editing or Canceling Smart Orders
Go to ishoppurium.com and login to your account. Click on the Smart Order tab to modify.
Brand Partners ( alternative option ) - Please create, edit or cancel your Smart Order at https://backoffice.mypurium.com under the “Smart Order” tab.
Enrolling or Upgrading to Brand Partner
To Enroll as a Brand Partner - If you are new to Purium (not in our system), please enroll at puriumenrollment.com
To Upgrade from a Customer to a Brand Partner - Login at ishoppurium.com and chose the upgrade button.
For extra support, watch the Training Video: vimeo.com/423372389
Redeem Rewards Points
This Training Guide explains how you can easily redeem your Rewards Points:
https://www.canva.com/design/DADqqYG5R5Y/view
We also have a video to explain the Rewards Points program and path:
https://vimeo.com/showcase/7281024/video/436500093
If there is an issue, please fill out the Web Form:
https://bit.ly/PuriumCustomerCare, choose Issue “5 -Commissions, Promos & Business Questions” and include as much info as possible in “Issue Details” for agents to resolve quickly.
Will Call Details & Instructions (please wear a mask!)
Ready for pickup anytime Monday - Friday 8:00 am - 5:30 pm! Masks required at pickup as per Los Angeles County Health Department.
Note: Will Call Order must be picked up within 10 days of receiving email. If not, the order will be cancelled and refunded.
Will Call Hours
Monday - Friday
8am - 5:30pm PT
Will Call Address:
2610 Homestead Place
Rancho Dominguez, CA 90220
Park in visitor parking, ring the doorbell near the Will Call sign & show your ID.
Customer who purchased the order must show ID and be physically present to pick-up and, unless other arrangements have been previously made through customer care.
DREAMS Phone App Support
Telephone: 1 (800) 794-8158
Email: support@mysecureoffice.com
DO YOU HAVE ANY ADDITIONAL QUESTIONS?
Purium Blogs
The Purium blogs contain tons of information about product and business at your fingertips.
Use the search bar to find blogs by product name or topics.
Ask Purium Survey
Do you have a special Purium question that has not been answered?
Ask one of our experts! Please only submit 1 question at a time, so we
can make sure it gets to the specialized expert!
Purium Lifestyle Transformation Support Group
Use the search bar in our Support Group to see how the Purium community has experienced your question or concern.
Purium Business Group
This is a Private Facebook Group dedicated to Purium Brand Partners.
Here you will find training material, social media posts for sharing, product information, sale updates, articles, event updates and additional resources to help you grow as a Purium Brand Partner.
CUSTOMER CARE
Monday - Friday
7:00 AM - 5:00 PM PT
We are experiencing a heavy volume of inquiries
and thank you for your patience.
Please submit 1 Web Form or Phone Call per issue and
share as many details as possible for the quickest resolution.
Submit Your Issue via Web Form bit.ly/PuriumCustomerCare
24/7
SUPPORT FORMS
Missing or Damaged Products
We take great pride in our work and sometimes mistakes happen.
Purium is committed to make it right.
Account Maintenance
Do you have questions about your order, Smart Order, or account?
Use our Customer Care form for account maintenance, such as editing,
cancelling orders, and upgrading.
Ask Purium
Do you have a specific question about Purium?
Please ask 1 question at a time, so we can make sure it gets to an expert.
Special Attachments
Do you have documentation to submit to Purium? Upload (max of 2) for tax
ID, name change, business formation documents, etc., using the above form.
QUICK SUPPORT
Placing an Order
Customers - go to ishoppurium.com and login to your account. Use the “Reset Password” function to havea password link sent to you. Your email address is your user name.
Brand Partners - you may also place an order in your back office at https://backoffice.mypurium.com under the shop tab. If you have forgotten your user name or password, it can be emailed to you and / or reset by using the links.
Edit or Cancel an Existing Order
If you need to modify your order, sign in at ishoppurium.com and go to the "My Account" tab to display order history.
The EDIT option becomes available approximately 20 minutes after completing your order. Act quickly as it goes away once the order begins processing.
Track Your Order
US Orders
Log into ishoppurium.com. The “My Account” tab displays order history. Click on the order number to display tracking #. Your tracking number will be emailed to you once your order has been shipped.
FEDEX DELIVERY MANAGER APP
Most of Purium’s orders are sent via FedEx. Download their Delivery Manager App to use these great features:
- Get tracking updates (via text message)
- Request package be held at “hold facility”
- Request a special delivery time (for a fee)
- Add delivery notes
- Set vacation time for all deliveries
- Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
- Use the FedEx “Virtual Assistant” and Customer Chat
Canada Orders
The only way track orders shipped to Canada is by checking your email for updates.
Return an Item or Order
Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include any specific details inside package.
Refunds are processed only after returns are received. Funds are typically returned approximately 2 weeks after receipt of return package.
Returns will be accepted at will call however they WILL NOT be processed on the spot.
US Returns
2610 Homestead Place
Rancho Dominguez, CA 90220
Canada Returns
130 - 1959 152nd Street
STE 512
Surrey, BC V4A 0C4
Creating, Editing or Canceling Smart Orders
Go to ishoppurium.com and login to your account. Click on the Smart Order tab to modify.
Brand Partners ( alternative option ) - Please create, edit or cancel your Smart Order at https://backoffice.mypurium.com under the “Smart Order” tab.
Enrolling or Upgrading to Brand Partner
To Enroll as a Brand Partner - If you are new to Purium (not in our system), please enroll at puriumenrollment.com
To Upgrade from a Customer to a Brand Partner - Login at ishoppurium.com and chose the upgrade button.
For extra support, watch the Training Video: vimeo.com/423372389
Redeem Rewards Points
This Training Guide explains how you can easily redeem your Rewards Points:
https://www.canva.com/design/DADqqYG5R5Y/view
We also have a video to explain the Rewards Points program and path:
https://vimeo.com/showcase/7281024/video/436500093
If there is an issue, please fill out the Web Form:
https://bit.ly/PuriumCustomerCare, choose Issue “5 -Commissions, Promos & Business Questions” and include as much info as possible in “Issue Details” for agents to resolve quickly.
Will Call Details & Instructions (please wear a mask!)
Ready for pickup anytime Monday - Friday 8:00 am - 5:30 pm! Masks required at pickup as per Los Angeles County Health Department.
Note: Will Call Order must be picked up within 10 days of receiving email. If not, the order will be cancelled and refunded.
Will Call Hours
Monday - Friday
8am - 5:30pm PT
Will Call Address:
2610 Homestead Place
Rancho Dominguez, CA 90220
Park in visitor parking, ring the doorbell near the Will Call sign & show your ID.
Customer who purchased the order must show ID and be physically present to pick-up and, unless other arrangements have been previously made through customer care.
DREAMS Phone App Support
Telephone: 1 (800) 794-8158
Email: support@mysecureoffice.com
DO YOU HAVE ANY ADDITIONAL QUESTIONS?
Purium Blogs
The Purium blogs contain tons of information about product and business at your fingertips. Use the search bar to find blogs by product name or topics.
Ask Purium Survey
Do you have a special Purium question that has not been answered? Ask one of our experts! Please only submit 1 question at a time, so we can make sure it gets to the specialized expert!
Purium Lifestyle Transformation Support Group
Use the search bar in our Support Group to see how the Purium community has
experienced your question or concern.
Purium Business Group
This is a Private Facebook Group dedicated to Purium Brand Partners.
Here you will find training material, social media posts for sharing, product information, sale updates, articles, event updates and additional resources to help you grow as a Purium Brand Partner.