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CUSTOMER CARE

Monday - Friday

7:00 AM - 6:00 PM PT  

 

We are experiencing a heavy volume of inquiries

and thank you for your patience.

 

Please submit 1 Web Form or Phone Call per issue and

share as many details as possible for the quickest resolution.

Submit via Phone

888-PHP-ORDER (888-747-6733)

MONDAY-FRIDAY

7:00 AM - 6:00 PM PT

 

Submit Your Issue via Web Form

bit.ly/PuriumCustomerCare

24/7

SUPPORT FORMS

Missing or Damaged Products

We take great pride in our work and sometimes mistakes happen.
Purium is committed to make it right.

Account Maintenance

Do you have questions about your order, Smart Order, or account?
Use our Customer Care form for account maintenance, such as editing,
cancelling orders, and upgrading.

Ask Purium

Do you have a specific question about Purium?
Please ask 1 question at a time, so we can make sure it gets to an expert.

Your Price: $35.99

Special Attachments

Do you have documentation to submit to Purium? Upload (max of 2) for tax
ID, name change, business formation documents, etc., using the above form.

QUICK SUPPORT

Placing an Order

Customers - go to ishoppurium.com and login to your account. Use the “Reset Password” function to havea password link sent to you. Your email address is your user name.

 

Brand Partners - you may also place an order in your back office at https://backoffice.mypurium.com under the shop tab. If you have forgotten your user name or password, it can be emailed to you and / or reset by using the links.

Edit or Cancel an Existing Order

If you need to modify your order, sign in at ishoppurium.com and go to the "My Account" tab to display order history.

The EDIT option becomes available approximately 20 minutes after completing your order. Act quickly as it goes away once the order begins processing.

Track Your Order

US Orders

Log into ishoppurium.com. The “My Account” tab displays order history. Click on the order number to display tracking #. Your tracking number will be emailed to you once your order has been shipped.

 

FEDEX DELIVERY MANAGER APP

Most of Purium’s orders are sent via FedEx. Download their Delivery Manager App to use these great features:

  • Get tracking updates (via text message)
  • Request package be held at “hold facility”
  • Request a special delivery time (for a fee)
  • Add delivery notes
  • Set vacation time for all deliveries
  • Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
  • Use the FedEx “Virtual Assistant” and Customer Chat

Canada Orders

The only way track orders shipped to Canada is by checking your email for updates.

Return an Item or Order

Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include any specific details inside package.

Refunds are processed only after returns are received. Funds are typically returned approximately 2 weeks after receipt of return package.

Returns will be accepted at will call however they WILL NOT be processed on the spot. 

US Returns

2610 Homestead Place

Rancho Dominguez, CA 90220

Canada Returns

130 - 1959 152nd Street

STE 512
Surrey, BC V4A 0C4

Creating, Editing or Canceling Smart Orders

Go to ishoppurium.com and login to your account. Click on the Smart Order tab to modify.

 

Brand Partners ( alternative option )  - Please create, edit or cancel your Smart Order at https://backoffice.mypurium.com under the “Smart Order” tab.

Enrolling or Upgrading to Brand Partner

To Enroll as a Brand Partner - If you are new to Purium (not in our system), please enroll at puriumenrollment.com

 

To Upgrade from a Customer to a Brand Partner - Login at ishoppurium.com and chose the upgrade button.

For extra support, watch the Training Video: vimeo.com/423372389

Redeem Rewards Points

This Training Guide explains how you can easily redeem your Rewards Points:

https://www.canva.com/design/DADqqYG5R5Y/view

 

We also have a video to explain the Rewards Points program and path:

https://vimeo.com/showcase/7281024/video/436500093

 

If there is an issue, please fill out the Web Form:

https://bit.ly/PuriumCustomerCare, choose Issue “5 -Commissions, Promos & Business Questions” and include as much info as possible in “Issue Details” for agents to resolve quickly.

Will Call Details & Instructions (please wear a mask!) 

Ready for pickup anytime Monday - Friday 8:00 am - 5:30 pm! Masks required at pickup as per Los Angeles County Health Department. 

 

Note: Will Call Order must be picked up within 10 days of receiving email. If not, the order will be cancelled and refunded.

 

Will Call Hours

Monday - Friday

8am - 5:30pm PT

 

Will Call Address:

2610 Homestead Place

Rancho Dominguez, CA 90220

Park in visitor parking, ring the doorbell near the Will Call sign & show your ID.

 

Customer who purchased the order must show ID and be physically present to pick-up and, unless other arrangements have been previously made through customer care.

 https://bit.ly/PuriumCustomerCare.

DREAMS Phone App Support

Telephone: 1 (800) 794-8158

Email: support@mysecureoffice.com

DO YOU HAVE ANY ADDITIONAL QUESTIONS?

Purium Blogs

The Purium blogs contain tons of information about product and business at your fingertips.

Use the search bar to find blogs by product name or topics.

Ask Purium Survey

 

Do you have a special Purium question that has not been answered?

Ask one of our experts! Please only submit 1 question at a time, so we

can make sure it gets to the specialized expert!

Purium Lifestyle Transformation Support Group

 

Use the search bar in our Support Group to see how the Purium community has experienced your question or concern.

Purium Business Group

 

This is a Private Facebook Group dedicated to Purium Brand Partners.
Here you will find training material, social media posts for sharing, product information, sale updates, articles, event updates and additional resources to help you grow as a Purium Brand Partner.

CUSTOMER CARE

Monday - Friday

7:00 AM - 6:00 PM PT  

 

We are experiencing a heavy volume of inquiries

and thank you for your patience.

 

Please submit 1 Web Form or Phone Call per issue and

share as many details as possible for the quickest resolution.

Submit via Phone

888-PHP-ORDER

(888-747-6733)

MONDAY-FRIDAY

7:00 AM - 6:00 PM PT

Submit Your Issue via Web Form bit.ly/PuriumCustomerCare

24/7

SUPPORT FORMS

Missing or Damaged Products

We take great pride in our work and sometimes mistakes happen.
Purium is committed to make it right.

Account Maintenance

Do you have questions about your order, Smart Order, or account?
Use our Customer Care form for account maintenance, such as editing,
cancelling orders, and upgrading.

Ask Purium

Do you have a specific question about Purium?
Please ask 1 question at a time, so we can make sure it gets to an expert.

Special Attachments

Do you have documentation to submit to Purium? Upload (max of 2) for tax
ID, name change, business formation documents, etc., using the above form.

QUICK SUPPORT

Placing an Order

Customers - go to ishoppurium.com and login to your account. Use the “Reset Password” function to havea password link sent to you. Your email address is your user name.

 

Brand Partners - you may also place an order in your back office at https://backoffice.mypurium.com under the shop tab. If you have forgotten your user name or password, it can be emailed to you and / or reset by using the links.

Edit or Cancel an Existing Order

If you need to modify your order, sign in at ishoppurium.com and go to the "My Account" tab to display order history.

The EDIT option becomes available approximately 20 minutes after completing your order. Act quickly as it goes away once the order begins processing.

Track Your Order

US Orders

Log into ishoppurium.com. The “My Account” tab displays order history. Click on the order number to display tracking #. Your tracking number will be emailed to you once your order has been shipped.

 

FEDEX DELIVERY MANAGER APP

Most of Purium’s orders are sent via FedEx. Download their Delivery Manager App to use these great features:

  • Get tracking updates (via text message)
  • Request package be held at “hold facility”
  • Request a special delivery time (for a fee)
  • Add delivery notes
  • Set vacation time for all deliveries
  • Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
  • Use the FedEx “Virtual Assistant” and Customer Chat

Canada Orders

The only way track orders shipped to Canada is by checking your email for updates.

Return an Item or Order

Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include any specific details inside package.

Refunds are processed only after returns are received. Funds are typically returned approximately 2 weeks after receipt of return package. 

Returns will be accepted at will call however they WILL NOT be processed on the spot. 

US Returns

2610 Homestead Place

Rancho Dominguez, CA 90220

Canada Returns

130 - 1959 152nd Street
STE 512
Surrey, BC V4A 0C4

Creating, Editing or Canceling Smart Orders

Go to ishoppurium.com and login to your account. Click on the Smart Order tab to modify.

 

Brand Partners ( alternative option ) - Please create, edit or cancel your Smart Order at https://backoffice.mypurium.com under the “Smart Order” tab.

Enrolling or Upgrading to Brand Partner

To Enroll as a Brand Partner - If you are new to Purium (not in our system), please enroll at puriumenrollment.com

 

To Upgrade from a Customer to a Brand Partner - Login at ishoppurium.com and chose the upgrade button.

For extra support, watch the Training Video: vimeo.com/423372389

Redeem Rewards Points

This Training Guide explains how you can easily redeem your Rewards Points:

https://www.canva.com/design/DADqqYG5R5Y/view

 

We also have a video to explain the Rewards Points program and path:

https://vimeo.com/showcase/7281024/video/436500093

 

If there is an issue, please fill out the Web Form:

https://bit.ly/PuriumCustomerCare, choose Issue “5 -Commissions, Promos & Business Questions” and include as much info as possible in “Issue Details” for agents to resolve quickly.

Will Call Details & Instructions (please wear a mask!) 

Ready for pickup anytime Monday - Friday 8:00 am - 5:30 pm! Masks required at pickup as per Los Angeles County Health Department. 

 

Note: Will Call Order must be picked up within 10 days of receiving email. If not, the order will be cancelled and refunded.

 

Will Call Hours

Monday - Friday

8am - 5:30pm PT

 

Will Call Address:

2610 Homestead Place

Rancho Dominguez, CA 90220

Park in visitor parking, ring the doorbell near the Will Call sign & show your ID.

 

Customer who purchased the order must show ID and be physically present to pick-up and, unless other arrangements have been previously made through customer care.

 https://bit.ly/PuriumCustomerCare.

DREAMS Phone App Support

Telephone: 1 (800) 794-8158

Email: support@mysecureoffice.com

DO YOU HAVE ANY ADDITIONAL QUESTIONS?

Purium Blogs

The Purium blogs contain tons of information about product and business at your fingertips. Use the search bar to find blogs by product name or topics.

Ask Purium Survey

Do you have a special Purium question that has not been answered? Ask one of our experts! Please only submit 1 question at a time, so we can make sure it gets to the specialized expert!

Purium Lifestyle Transformation Support Group

Use the search bar in our Support Group to see how the Purium community has
experienced your question or concern.

Purium Business Group

This is a Private Facebook Group dedicated to Purium Brand Partners.
Here you will find training material, social media posts for sharing, product information, sale updates, articles, event updates and additional resources to help you grow as a Purium Brand Partner.