SUPPORT FORMS
Missing or Damaged Products
We take great pride in our work and sometimes mistakes happen. Purium is committed to make it right.
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Primary Support
Do you have questions about your order, Monthly Subscription, or account? Use our Customer Care form for account maintenance, such as editing, cancelling orders, and upgrading.
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Special Attachments
Do you have documentation to submit to Purium? Upload (max of 2) for tax ID, name change, business formation documents, etc., using the above form.
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Communication Support
Not receiving texts and/or emails? Please submit your details here to get you subscribed!
COMPLETE THIS FORMCustomer Care
Monday - Friday
7:00 AM - 5:00 PM PT
We are experiencing a heavy volume of inquiries
and thank you for your patience.
Please submit 1 Web Form or Phone Call per issue and
share as many details as possible for the quickest resolution.
888-PHP-ORDER (888-747-6733)
QUICK SUPPORT
Go to ishoppurium.com and login to your account. If you cannot remember your password use the “Reset Password” function to have a password link sent to you.
If you need to modify your order, sign in at ishoppurium.com and go to the "My Account" tab to display order history.
The EDIT option becomes available approximately 20 minutes after completing your order. Act quickly as it goes away once the order begins processing.
Log into ishoppurium.com. The “My Account” tab displays order history, including tracking number. Your tracking number will also be emailed to you once your order has been shipped.
FedEx Delivery Manager App
Most of Purium's orders are sent via FedEx. Download their Delivery Manager App to use these great features:
Get tracking updates (via text message)
Request package be held at “hold facility”
Request a special delivery time (for a fee)
Add delivery notes
Set vacation time for all deliveries
Request to hold your package for 14 days (this is the longest consecutive time period; must wait 6 days to do another hold)
Use the FedEx “Virtual Assistant” and Customer Chat
Clearly mark RMA and your order # on the outside of the box and return all contents of your package within 60 days to the address below. Please include any specific details inside package.
Refunds are processed only after returns are received. Funds are typically returned approximately 2-3 weeks after receipt of a returned package.
Returns will be accepted at will call however they WILL NOT be processed on the spot.
US Returns
2610 Homestead Place
Rancho Dominguez, CA 90220
Canada Returns
130 - 1959 152nd Street
STE 512
Surrey, BC V4A 0C4
Go to ishoppurium.com and login to your account. Click on the Monthly Subscription tab to modify.
To Enroll as a Brand Partner - If you are new to Purium (not in our system), please enroll at puriumenrollment.com
To Upgrade from a Customer to a Brand Partner - Login at ishoppurium.com and choose the Upgrade to Brand Partner button.
If you have Points to redeem, they will appear as a Payment option as you checkout.
Rewards points can be redeemed in 1000 point increments.
If there is an issue, please fill out the Web Form:
https://bit.ly/PuriumCustomerCare, choose Issue “5 -Commissions, Promos & Business Questions” and include as much info as possible in “Issue Details” for agents to resolve quickly.
Ready for pickup anytime Monday - Friday 8:00 am - 5:30 pm!.
Note: Orders must be picked up within 3 Business Days of purchase date. If orders are not picked up within 3 business days of the purchase date, the purchase will be canceled, refunded, and re-shelved.
Will Call Hours
Monday - Friday
8am - 5:30pm PT
Will Call Address:
2610 Homestead Place
Rancho Dominguez, CA 90220
Park in visitor parking, ring the doorbell near the Will Call sign & show your ID.
Customers who purchased the order must show ID and be physically present to pick-up and, unless other arrangements have been previously made through customer care.
https://bit.ly/PuriumCustomerCare.
Telephone: (800) 544-7044
Email: support@hussle.tech
DO YOU HAVE ANY ADDITIONAL QUESTIONS?
Purium Blogs
The Purium blogs contain tons of information about product and business at your fingertips.
Use the search bar to find blogs by product name or topics.
Purium Lifestyle Transformation Support Group
Use the search bar in our Support Group to see how the Purium community has experienced your question or concern.
JOIN GROUPPurium Business Group
This is a Private Facebook Group dedicated to Purium Brand Partners.
Here you will find training material, social media posts for sharing, product information, sale updates, articles, event updates and additional resources to help you grow as a Purium Brand Partner.
2610 Homestead Pl,
Rancho Dominguez, CA 90220
(888)747-6733
